Frequently asked questions
How quickly can my property go live?
Once we've completed your onboarding, including cleaning, photography, and listing optimization, your home can be live within 3–7 working days.
What are the upfront costs to join?
There is currently no onboarding fee. Our standard rate of €250 is waived for a limited time.
Can I still use my home personally?
Yes! You can block out dates for personal use via our owner portal at any time.
What kind of properties do you accept?
We specialize in high-quality villas and apartments suited for short-term holiday rentals. We'll evaluate each property during the onboarding process
Do you provide cleaning and maintenance services?
Yes. We coordinate all cleaning, laundry, and routine maintenance through trusted local partners.
How are earnings paid out?
All rental income is processed through our client business account. Owners receive monthly statements and payments within 14 days of month-end.
What if I already use another management company?
We’re happy to guide you through the transition process. Our onboarding is designed to be simple and hassle-free.
Can I list my home exclusively with Platinum Mallorca?
Yes, we require exclusivity on marketing platforms for efficient calendar and revenue management.
Will you help with photography and listings?
Absolutely. We offer professional photography for a one-time fee and write optimized listings for each platform.
How do you set rental rates?
We use dynamic pricing software combined with expert local insight to adjust rates based on seasonality, market trends, and events.