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At Platinum Mallorca, we provide professional property management, key holding, rental coordination and concierge services throughout Mallorca.

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Whether you live locally or overseas, we provide a reliable local presence to look after your property, coordinate maintenance and work with your existing rental agents.

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What services does Platinum Mallorca provide?​

We provide professional property management, key holding, rental coordination and concierge services throughout Mallorca. You can choose the level of support you need, from simple key holding and regular property checks to comprehensive property management.

 

Can you manage my property while I am living abroad?​

Absolutely. Many property owners live outside Mallorca and need a reliable local contact. We can act as your local representative, helping you keep an eye on your property and dealing with issues when you cannot be there yourself.

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Can you work with my existing rental agent?

Yes. You do not need to change your existing rental agent.

We can work alongside the agent responsible for letting your property, coordinating access, maintenance, cleaning, check-ins, check-outs and other local requirements.

This allows your rental agent to concentrate on generating bookings while we take care of the property locally.

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Do you provide rental coordination?​

Yes. We can coordinate with agents and rental companies who are marketing your property, making sure they have the access and local support they need.

We can coordinate cleaning, maintenance, guest arrivals and departures, inspections and other requirements between bookings.

 

Do you provide key holding?​​

Yes. Our key holding service provides a secure local point of contact for your property.

We can provide access for owners, guests, rental agents, cleaners, maintenance contractors and other authorised visitors when required.

 

What does your full property management service include?

Depending on your requirements, our property management service can include:

• Key holding

• Regular property inspections

• Rental coordination

• Guest check-ins and check-outs

• Cleaning coordination

• Maintenance and repair coordination

• Contractor access

• Emergency assistance

• Property preparation between bookings

• Communication with rental agents

• General oversight of your property while you are away

Our services can be tailored to your individual property.

 

Can I list my property on your website?

Yes. As part of our service, we can provide a completely free property listing on the Platinum Mallorca website for properties available for sale or rental.

There is no listing fee and no upfront cost.

We can advertise suitable properties for:

• Sale

• Holiday rental

• Short-term rental

• Long-term rental

All enquiries generated through your listing can be sent directly to the email address you provide.

 

Is the property listing really free?

Yes. Our standard property listing is completely free.

There are no upfront listing charges, making it an additional way to give your property exposure while you are using our services.

 

Can I list my property without using full management?

Yes. You do not necessarily need to use our full property management service to advertise your property.

We can discuss the most suitable arrangement depending on whether you are looking for sales, holiday rentals, short-term rentals, long-term rentals, key holding or full property management.

 

How quickly can my property listing go live?

Once we have received your property information, photographs and contact details, we aim to have your listing live within 24 hours.

 

Who receives enquiries from my listing?

Leads generated through your property listing can be sent directly to the email address you provide, allowing you or your appointed agent to respond directly to potential buyers or tenants.

 

Can you organise repairs and maintenance?

Yes. We can coordinate trusted local tradespeople and contractors, arrange access to the property and keep you informed of any work required.

For larger works, we can obtain quotations for your approval before proceeding.

 

Do you carry out regular property inspections?

Yes. Regular inspections can help identify issues such as leaks, water damage, electrical problems, air-conditioning faults, storm damage or general maintenance requirements before they become more serious.

 

Can you look after my property between rentals?

Yes. We can coordinate cleaning, inspections, maintenance, linen, contractor access and preparation of the property between bookings.

 

Do you provide guest check-in and check-out?

Yes. Where included within your management service, we can coordinate guest arrivals and departures, provide access to the property and report any issues identified during check-out.

 

Can you work with Airbnb, Booking.com and other rental platforms?

Yes. We can work alongside existing booking platforms and rental agents.

Our role can focus on the local management and coordination of your property, without replacing the agent or platform already generating your bookings.

 

Can you help maximise my rental income?

We can help ensure your property is professionally maintained, presented and available for rental.

We can also work with your existing rental agent to coordinate availability, maintenance and property access, helping to minimise disruption to bookings.

 

Do you offer long-term rental support?

Yes. We can assist owners considering long-term rentals and work alongside rental agents handling the letting of the property.

 

Do I have to give you full management of my property?

No. Our services are flexible.

You can choose individual services such as key holding and property inspections, or use our more comprehensive property management service.

 

What happens if there is an emergency?

As your local point of contact, we can respond to property issues and coordinate the appropriate contractor or service.

We will keep you informed and seek your approval where required, particularly for significant or non-urgent expenditure.

 

Do you provide concierge services?

Yes. Our concierge services can be tailored to owners and guests and may include airport transfers, private chefs, housekeeping, shopping, maintenance, experiences, events and other services.

 

How much does property management cost?

Our fees depend on the services required, the property and the level of management.

We can provide a clear quotation based on your individual requirements rather than applying a one-size-fits-all package.

 

How do I get started?

Simply contact Platinum Mallorca and tell us a little about your property and what you need help with.

Whether you need property management, key holding, rental coordination, a free sales or rental listing, or a combination of services, we can discuss the best option for you.